Customer Service AI Employee — n8n Workflow Template

Stop answering the same five questions over and over.

This is the actual n8n workflow used to run a real e-commerce store's support inbox — it watches incoming email, checks it against real shipping and return policies, and answers the simple ones automatically. Anything it's not confident about gets drafted and sent for a quick review before it goes out.

No more digging through old email threads for the return policy. No more answering "where's my order" for the tenth time today. This runs in the background and hands you back your inbox.

What's included

• The full n8n workflow file, ready to import
• Step-by-step setup guide (connecting your Gmail, adding your own policies, configuring the review-routing step)
• Short installation walkthrough video

Requirements

• An n8n account (free tier works to start)
• A Gmail or Google Workspace inbox
• An OpenAI or Anthropic API key (setup guide covers this)

FAQ

Do I need to know how to code? No — this is a visual workflow, no coding required.

Will it answer things wrong? It only uses the policies you give it. Anything it's unsure about gets routed to you first, not sent automatically.

Can I customize it? Yes — the setup guide shows you where to edit the policies, tone, and routing rules for your own business.